Shipping,pOSTAGE& rEFUNDS
SHIPPING POLICY
Avaja uses Royal Mail to Ship out our customer orders. For orders over £100 within the UK they will be shipped at no extra charge to the price on the Website as a Second Class Signed for service. - Normally 3 to 7 Business Day Service. Royal Mail acknowledge that during the Covi-19 period service is longer than normal service. All Orders take 24 hours to process and pack before being delivered to the Post Office
At the point of checkout there are two alternative options which can be selected
- UK signed for 1st Class (Insurance up to £50 only) For additionl Insurance Coveer please contact info@avaja.co.uk)
or
- Guarenteed by 1.00PM next day (after receipt by the Post Office) Please bear in mind upon receipt of the Order Avaja need a minimum of one day to Pack and get to the Post Office. This includes insurance upto £500 For insurance more than £500 please contact info@avaja.co.uk
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Orders with a value of less than £100 will be charged for a Second Class Signed for service upto 2Kg
Note. When purchasing a bowl (with a Cushion and a Puja stick) only the Bowl weight is included in the Postage. When purchased separately Cushion, Puja stick or mallet are added to the overall weight for Postage
For other options including Overseas please conatct Avaja at info@avaja.co.uk. Note. As the UK is no longer part of the EU shipments to the EU and other non UK destinations may incur local Taxes, VAT and or DutyCharges which are not included in the cost shown on the Website and for which the Purchaser is liable
Return & Exchange Policy
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; (ii) We will pay for shipment of replaced products to customer and customer will be responsible for return shipment of the product to us. (iii) the product must be unused and in the same condition that you received it in.
If you are shipping an item back you should consider using a signedfor/tracking shipping service or purchasing shipping insurance. We don't guarentee that we will receive your returned item and cannot Refund it until we have received it.
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