Store Policy

Customer Care

Avaja (Sadhanaspirit)Terms and Conditions – 1st March 2021

 


This website is owned and operated by Sadhanaspirit trading on the website as Avaja. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors to browse and shop a variety of products owned by Sadhanaspirit (trading on the website Avaja) and for sale either through the Website or where traded directly e.g. Festivals and Market places. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms and UK law.

 

Who can use your website;
In order to use our website and/or receive our services, you must be at least 16 and possess the legal authority, right and freedom to enter into these Terms as a binding agreement.

 

 

Key commercial Terms offered to customers

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

Note. If buying from outside the UK you may be subject to the laws of your own Country and associated taxes and are the responsibility of the customer.

Product Listings 

Products listed on this site are handcrafted and as such have natural marks, embellishments and characteristics which make them unique and individual, they are not perfect machine-made, mass produced items. Verdigris – green colouring is a natural process when  Copper (the largest component of a Bowl) can oxidize – where this is part of a bowl this is indicated within the product description.  Photographs may show additional products in them e.g. Cushions or Puja sticks please note that these are representative example of a product that may or may not be included in the price - please read each Product listing. E.g. Cushions come in a variety of colours and the colour photographed  may not be the colour shipped - where we can we will try and accomodate any request we receive but this cannot be guarenteed. Puja stick also vary in size - Small, Medium or large in our standard range - where they are in a photograph and included int he Singing Bowl price a Puja stick will be inckuded in the appropriate size to the Bowl. Extra Large and Extra Extra large Puja sticks are available for separate purchase - See our Accessories page for more details. In most photographs of larger sinigng bowls - approximately more than 1Kg in weight/20CM+ a cotton headed mallet may be shown. These are not included in the price but are available separartely - the reason for this is that fur customer purcahses of more than one Bowl you may not need an additional Mallet .

Sound Bites - To hear the sound of any products there ia an option to take yout o Google Drive to hear the sound of the Bowls - please note you will nee your own Google Drive Account - if you wish to have it sent to a Personal E-mail address then please request this through info@avaja.co,uk  

Wholesale/Special Enquiries

If you are interested in Wholesale or Special purchases then please contact Avaja direct at info@avaja.co.uk with your enquiry and contact details and we will get back to you

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments Please contact info@avaja.co.uk

Privacy & Safety

 

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@avaja.co.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - WIX

Our store is hosted on WIX. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 Your data is stored through WIX, databases and the general WIX. They store your data on a secure server behind a firewall.

SECTION 5 - THIRD-PARTY SERVICES

 In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

 However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

 For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 6 - CHANGES TO THIS PRIVACY POLICY

 We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we

make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@avaja.co.uk